Senior Account Service Representative - ,

Mind readers wanted.

Consumers today are more sophisticated and better educated than in any previous generation. They decide what they want and when they want it. At Nike, our challenge is to anticipate what they'll want and be ready with a solution. When we're really good, it's something -- a product, a service, a whatever -- that's so intuitively perfect the consumer hasn't even imagined it could exist. Your job? To make sure we know our consumers better than we know ourselves.

But you knew that already, didn't you?

As our Senior Account Service Representative, you'll be responsible for managing customer purchase orders from Nike's largest retail accounts from order capture to delivery. You'll communicate with account contacts and Nike internal partners through reports, as well as by phone, fax and email. You'll develop and maintain positive relationships with account personnel and internal partners such as Finance, Delivery, Logistics and Operations. You'll also be responsible for directing, coordinating and processing all sales orders from order capture through delivery; analyzing all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates in order to reduce vendor chargeback's; executing order changes, tracking product delivery, order fill rates and resolving routing issues; tracking shipping and delivery activities; and running, analyzing and interpreting order management reports. You'll respond to routine questions regarding order status and tracking information and work with internal partners, including account services management to resolve complex customer issues, as well as discount and pricing discrepancies. In addition, you'll ensure compliance with company policies and processes.

Please note we have multiple positions available.

USA Nike Jobs - Customer Service

Senior Account Service Representative - ,